Terms of Service

Virunnu is an online marketplace that connects customers planning weddings, receptions, family gatherings, and corporate events with convention halls, wedding venues, and catering services across Kerala. The platform is operated by Virunnu Technologies, a company registered in Kerala, India.

By accessing or using Virunnu — whether as a customer, venue owner, or caterer — you agree to be bound by these Terms of Service in their entirety. If you do not agree, please discontinue use of the platform immediately.

To use Virunnu you must be at least 18 years old and legally capable of entering into a binding contract under Indian law. By registering you represent and warrant that you meet these requirements.

One number, one role

Each mobile number may be associated with exactly one account and one permanent role — Customer, Venue Owner, or Caterer. A single phone number cannot be used for more than one role. Once selected, your role cannot be changed. If you wish to operate under a different role, you must register with a separate phone number.

OTP authentication

Virunnu uses one-time passwords delivered to your registered mobile number as its authentication method. You are responsible for keeping your mobile number accessible and for all activity that takes place under your account. Never share an OTP with anyone.

Accuracy of information

You agree to provide truthful, complete, and up-to-date information at registration and during onboarding. Virunnu may suspend or permanently terminate accounts that contain false, misleading, or fraudulent information.

Customers

Customers may browse venues and catering services, check slot availability, make bookings, and track reservation status. A booking request only becomes a confirmed reservation when payment is successfully processed and a confirmation is issued by the platform. Customers are responsible for verifying that a venue or catering service meets their specific event requirements before completing a booking.

Venue Owners

Venue owners may register convention centres, wedding halls, and event spaces; configure halls with capacity, amenities, slot schedules, and pricing; upload photos; and manage their booking calendar. Listings are reviewed and go live only after admin approval.

Venue owners are solely responsible for the accuracy of all information in their listings — including hall dimensions, capacity, pricing, available amenities, and slot availability. Owners must honour every confirmed booking and keep their calendar up to date to prevent double-bookings.

Catering Services

Caterers may list their business, service areas, cuisine specialties, and menu items with pricing. Listings are reviewed and published only after admin approval. Caterers are solely responsible for the accuracy of their menus, per-head or per-item pricing, minimum order requirements, and service availability on any given date.

Catering engagement on Virunnu is a discovery service. Customers contact caterers directly to confirm menus, quantities, dietary requirements, and service terms. Virunnu is not party to the agreement between a customer and a caterer, does not process payments for catering services, and does not mediate catering disputes.

Listing approval

Virunnu reserves the right to approve, reject, suspend, or permanently remove any venue or catering listing at its sole discretion and without obligation to give reasons. Listing on Virunnu does not create an exclusive arrangement — providers may also list their services on other platforms.

When you select a slot and initiate the booking process, that slot is placed on a temporary hold for a fixed window (currently 15 minutes). During this window the slot is unavailable to other users. If payment is not completed within the hold window, it is automatically released and the slot becomes available again.

A booking is confirmed only when payment is successfully captured and Virunnu's system records a confirmation. An incomplete payment, a payment that is authorised but not captured, or a network failure during payment does not constitute a confirmed booking.

Virunnu is not liable for inconvenience, costs, or losses arising from hold expiry, unconfirmed bookings, or simultaneous booking attempts by multiple users.

Online payments are processed by Razorpay, a payment aggregator regulated by the Reserve Bank of India. Virunnu does not store your card number, UPI ID, net-banking credentials, or any other sensitive payment details.

All prices on the platform are in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated.

Advance & remaining payment

Certain bookings require an advance payment to confirm the reservation, with the remaining balance due at a later stage (typically before or on the event date). The advance amount and the due date for the remaining payment are displayed clearly before you confirm. Failure to pay the remaining amount by the due date may result in cancellation of the booking at the venue owner's discretion.

Cash payments

Some venue owners offer the option to pay all or part of the booking amount in cash directly at the venue. Where this option is available, it is clearly marked on the booking page. Virunnu is not responsible for collecting, acknowledging, or reconciling cash payments made outside the platform. Always obtain a written receipt from the venue owner for any cash transaction.

Catering payments

Virunnu does not process or facilitate payments for catering services. All financial arrangements with caterers — deposits, advance payments, final invoices — are made directly between the customer and the caterer.

Customers may cancel an unpaid (pending) booking at any time without penalty. Once a booking is confirmed (advance or full payment processed), cancellations are subject to the refund schedule below.

Where a refund is approved, it is credited to the original payment instrument within 5–7 business days. Virunnu is not responsible for delays caused by banks, card networks, or Razorpay.

Cancellation by venue owner

Venue owners may not cancel a confirmed booking except in genuine force-majeure situations — fire, natural disaster, government prohibition, or similar. In such cases, Virunnu will facilitate a full refund of all amounts paid through the platform. Repeated cancellations by a venue owner may result in removal of their listing and account suspension.

Venue owners and caterers who upload photos, descriptions, menus, and other content to Virunnu grant us a non-exclusive, royalty-free licence to display, reproduce, and promote that content on the platform and in related marketing materials for as long as the listing is active.

You represent that you own or have the right to use all content you upload, and that it does not infringe any third-party intellectual property rights. You must not upload photos that depict other venues, stock imagery presented as your own space, or content that is misleading to customers.

Virunnu may remove any content that violates these terms or that we determine, in our sole discretion, to be inappropriate, misleading, or harmful to the platform community.

Catering listings on Virunnu are informational. The following additional terms apply to caterers and customers engaging with catering services through the platform.

Caterer obligations

• Menus, per-head pricing, and minimum order quantities must be accurate and kept current. Outdated listings that mislead customers are grounds for suspension.
• Caterers are solely responsible for food safety, hygiene standards, and compliance with all applicable FSSAI regulations and local health authority requirements.
• Any allergen information provided must be accurate. Caterers must disclose known allergens — nuts, dairy, gluten, shellfish — clearly in their menu descriptions.
• Caterers must honour commitments made to customers through direct engagement initiated via Virunnu listings.

Customer expectations

• Virunnu displays caterer information for discovery. Customers should verify menu availability, pricing, and dates directly with the caterer before committing.
• Any dispute regarding food quality, service delivery, or catering payments is between the customer and the caterer. Virunnu will not arbitrate such disputes.

You agree not to:

• Create multiple accounts or impersonate another person, venue, or business
• List a venue, hall, or catering service that you do not own or are not authorised to represent
• Publish false, exaggerated, or misleading listing information — including fabricated photos, inflated capacity figures, or incorrect pricing
• Solicit customers to transact outside the platform in order to avoid platform fees or policies
• Interfere with another user's ability to book by placing speculative holds or creating fake bookings
• Scrape, crawl, or systematically extract data or content from Virunnu
• Attempt to reverse-engineer, probe, or compromise the platform's technical infrastructure or security measures
• Use the platform for any purpose unlawful under Indian law

Violations may result in immediate suspension, permanent account termination, and where warranted, referral to law enforcement.

The Virunnu name, logo, platform design, and all original content produced by Virunnu are the exclusive property of Virunnu Technologies. You may not reproduce, distribute, or create derivative works from any part of the platform without express written permission.

Content uploaded by venue owners and caterers remains their own intellectual property. By uploading it, you grant Virunnu the limited licence described in Section 07 above. This licence ends when you remove the content or close your account, except where Virunnu has already published or distributed that content in promotional material.

Virunnu provides the platform on an "as is" and "as available" basis and makes no warranty — express or implied — regarding the accuracy, completeness, or fitness for purpose of any listing, service, or content on the platform.

To the fullest extent permitted by Indian law, Virunnu's total liability for any single claim arising from your use of the platform shall not exceed the amount you paid for the specific booking that gave rise to the claim.

Virunnu is not liable for:

• Disputes between customers and venue owners or caterers regarding service quality, delivery, or value
• The actual condition, suitability, safety, or legality of any venue or hall
• Food quality, allergen handling, food poisoning, or any health issue arising from catering services
• Loss of or damage to property at a venue
• Personal injury sustained at a listed venue or catering event
• Indirect, consequential, incidental, or punitive damages of any nature
• Platform unavailability, technical errors, or data loss beyond our reasonable control

These Terms are governed by the laws of India. Any dispute arising from or in connection with these Terms or the use of the platform shall be subject to the exclusive jurisdiction of the courts of Ernakulam, Kerala.

Before initiating formal legal proceedings, you agree to first contact Virunnu support and allow a reasonable period — not less than 15 working days — for us to attempt an amicable resolution.

Virunnu may revise these Terms at any time. When we make material changes, we will update the effective date above and, where practicable, notify you via the platform or to your registered mobile number. Your continued use of Virunnu after any revision constitutes your acceptance of the updated Terms.

It is your responsibility to review these Terms periodically. The effective date at the top of this page shows when the current version came into effect.